OTHM Level 5 Extended Diploma in Tourism and Hospitality Management

The tourism and hospitality industry is a thriving global sector that plays a vital role in economies worldwide. As the industry continues to grow, there is an increasing demand for skilled professionals who can effectively manage and lead tourism and hospitality organizations. Whether you’re looking to advance your career in the hospitality sector or step into management roles in tourism, the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management offers a comprehensive and flexible pathway to success.

This qualification provides a deep understanding of key management concepts and practices within the tourism and hospitality industries, equipping students with the necessary skills to pursue leadership roles and manage operations effectively. From understanding customer service excellence to financial management, this course is designed to provide you with the knowledge and practical skills you need to thrive in this fast-paced, dynamic field.

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed to provide learners with an in-depth understanding of the tourism and hospitality industry’s structure, operations, and management practices. This diploma combines theoretical knowledge with practical skills, preparing learners to work in a variety of roles within the tourism and hospitality sector, such as hotel management, event coordination, tourism operations, and more.

Throughout the course, students will explore key aspects of hospitality management, including marketing, customer service, financial planning, human resources, and operations management. The qualification also focuses on the development of leadership and management skills, essential for those seeking senior roles in the industry.

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management provides learners with the opportunity to study essential management functions within the context of tourism and hospitality. The course covers both the strategic and operational aspects of the industry, ensuring that learners are well-equipped to handle the challenges and demands of the sector.

Key areas covered in the course include:

  • Management Principles: Understanding core management concepts and their application within the tourism and hospitality industries.
  • Marketing and Customer Service: Exploring effective marketing strategies and excellent customer service techniques specific to tourism and hospitality.
  • Financial Management: Gaining a comprehensive understanding of financial management, budgeting, and cost control within the tourism and hospitality sector.
  • Human Resource Management: Learning how to effectively manage a diverse workforce, including recruitment, training, and employee motivation.
  • Sustainability in Tourism and Hospitality: Understanding the importance of sustainable practices in the tourism industry and how to implement them.

Upon completion of the course, learners will have a holistic understanding of how the tourism and hospitality sectors operate and will be ready to pursue management and leadership roles in these industries.

Course Study Units

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management qualification consists of twelve mandatory units, 240 credits, 2400 hours Total Qualification Time (TQT) and the recommended Guided Learning Hours (GLH) for this qualification is a minimum of 1200 hours.

To achieve the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management, learners must achieve 240 credits, of which 120 credits are at Level 4 (6 units) and 120 credits are at Level 5 (6 units).

Level 4 units

  • Academic Writing and Research Skills (20 credits)
  • Business Environment for Tourism and Hospitality (20 credits)
  • Services Marketing in Tourism and Hospitality (20 credits)
  • Sustainability in Tourism and Hospitality (20 credits)
  • Events Management (20 credits)
  • The Development of the Tourism and Hospitality Industry (20 credits)

Level 5 units

  • Digital Marketing Management for Tourism and Hospitality (20 credits)
  • Operations Management (20 credits)
  • Management Accounting (20 credits)
  • Management of Human Resources (20 credits)
  • Customer Relationship Management (20 credits)
  • Contemporary Issues in Tourism and Hospitality (20 credits)

Course Learning Outcomes

Upon successful completion of the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management, learners will be able to:

  1. Understand Industry Operations: Gain a comprehensive understanding of the tourism and hospitality sectors, including their structure, trends, and challenges.
  2. Develop Marketing Strategies: Apply marketing principles and strategies specific to the tourism and hospitality industries, with a focus on customer engagement and brand management.
  3. Manage Finances Effectively: Understand the financial aspects of managing a tourism or hospitality business, including budgeting, financial forecasting, and cost control.
  4. Provide Excellent Customer Service: Develop skills to manage and improve customer service delivery, enhancing the guest experience and building customer loyalty.
  5. Lead and Manage Teams: Develop leadership and management skills for effectively leading teams, managing employees, and optimizing workforce performance.
  6. Implement Sustainable Practices: Understand the importance of sustainability in the tourism and hospitality sectors and learn how to implement sustainable business practices.
  7. Oversee Operations: Apply operational management skills to streamline processes, improve service delivery, and maintain quality standards.
  8. Develop Strategic Plans: Create strategic plans for tourism and hospitality businesses, taking into account market trends, competitive forces, and long-term business goals.

Who is This Course For?

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is ideal for individuals who want to develop or enhance their skills and knowledge in the tourism and hospitality sectors. The course is suitable for:

  • Aspiring Tourism and Hospitality Managers: Individuals who want to pursue leadership and managerial roles in tourism and hospitality businesses, including hotels, resorts, event management, and travel agencies.
  • Hospitality Professionals: Those already working in the hospitality industry (such as in hotels, restaurants, or event management) who want to enhance their skills and move into management positions.
  • Business Professionals: Individuals working in business development, marketing, or management roles who wish to specialize in the tourism and hospitality sectors.
  • Entrepreneurs: Aspiring entrepreneurs who want to open their own tourism or hospitality business and need a solid understanding of management, operations, and finance.

Course Future Progression

Upon completion of the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management, learners will have multiple pathways for career and academic progression.

Career Progression:

  • Hotel Manager: Oversee the day-to-day operations of hotels, resorts, or other accommodation businesses, ensuring guest satisfaction and efficient service delivery.
  • Tourism Manager: Manage tourism operations, including planning and organizing tours, travel packages, and attractions, while ensuring that services meet customer expectations.
  • Event Manager: Plan and manage events, conferences, and exhibitions, working with clients to ensure the smooth execution of all aspects of the event.
  • Marketing Manager: Lead marketing efforts for tourism or hospitality businesses, developing strategies to attract customers and increase brand awareness.
  • Operations Manager: Oversee the operational processes in a hospitality or tourism business, ensuring efficiency, cost-effectiveness, and quality service delivery.
  • Sustainability Consultant: Advise tourism and hospitality businesses on how to implement sustainable practices, reduce environmental impacts, and promote eco-friendly tourism.

Further Study Opportunities:

  • Bachelor’s Degree in Hospitality Management: Learners can progress to a Bachelor’s degree in Hospitality or Tourism Management to gain further in-depth knowledge of the industry.
  • Master’s in Tourism and Hospitality Management: For those looking to specialize further and develop leadership skills, a Master’s degree offers advanced knowledge in management, strategy, and business.
  • Professional Certifications: Learners can pursue professional certifications from recognized industry bodies such as the Institute of Hospitality or the Tourism Society, enhancing their credibility in the industry.
  • Postgraduate Study in Business or Management: Progressing to postgraduate study in general business or management offers broader career opportunities across various sectors, including tourism and hospitality.

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is a comprehensive qualification that prepares learners for rewarding careers in the tourism and hospitality sectors. With its focus on key management principles, marketing, customer service, operations, and sustainability, this qualification equips learners with the skills needed to succeed in leadership and managerial roles within these dynamic industries.